Returns Policy
You may return most new, unopened items within 10 days of delivery for a refund. There is a 15% restocking fee for all returns and you must email us for a Return Authorization Code. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.). Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way.
The Return Authorization Code is only valid for 3 days. If your return is over the return period, a 25% restocking fee will be charged. All special & custom order items, if returned, will be charged a re-stocking fee of 25%.
For clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed). Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.
Items that are not returnable are: Tights and Hosen, Costume Wigs, Earrings, Briefs, and Custom/Special Order Items. Custom/Special Order means any item that is ordered from us that states it is a special order item and has to be made, or any item that is not normally for sale on our website. For example, a custom color, or custom size of a particular item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.